We set out to form a team - and along the way changed some attitudes

Any workshop or class that teaches the writing of goals and objectives should stress the difference between knowledge, skills and attitudinal objectives.  It was taught to me as K|S|A objectives.  To break it down using library speak, (i.e. Dewey Decimal), knowledge is teaching someone WHAT Dewey Decimal is.

 So, a SMART (specific, measurable, attainable, relevant and time lined - or however you define it) knowledge objective could be:

• At the end of this workshop, participants will be able to define the Dewey Decimal System and three benefits achieved by using it.

That's pretty easy to accomplish.  You give a workshop, and spell out the benefits, and hope that everyone catches and retains at least three of them.

A "skills" objective can then be written about the same thing.

• At the end of this workshop, participants will be able to successfully place ten items in their proper Dewey order on the shelves.

Skills objectives are the easiest to measure.  Either the people can achieve them, or they cannot.

Attitudinal objectives are a whole other matter.  You can teach all the knowledge and skills you want, but unless the participant WANTS to use that knowledge, and those skills there is not much you can do about it.

• At the end of this workshop, participants will demonstrate and embrace the value of the Dewey Decimal system by consistently and accurately shelving all items on a daily basis

When people have sufficient knowledge and skills to perform a function, the hope is that a positive attitude will come along with it.  Attitude is also about motivation (intrinsic and extrinsic).

This was the place we found ourselves in a little over a year ago with the beginning of the Cluster model.  I had a number of carefully thought out objectives about working together, sharing skills and creative outreach.  Most important of all was the idea that we would become one team melded from six individual units.  But, unless there was "buy-in", or a change in attitude, we would go nowhere.

Having long ago learned about the pitfalls of "attitudinal" objectives, I did not include any in my initial plans.  Mostly I concentrated on team building, and hoped that everything else would grow from that.  And, it has!  Monthly, all-staff cluster meetings have gone from arms-crossed-suspicion-in-the-eyes quietness to raucous, out-spoken and ideas freely flowing.   Familiarity with other staff and the buildings they work in has created a  more cooperative atmosphere and a we-can attitude much more often than one of we-can't.  It's not 100%.  We are not perfect.  However, there is a noticeable difference.


For more information about K|S|A and Blooms Taxonomy:
http://www.wa.gov/esd/training/toolbox/tg_bloom.htm
http://www.clemson.edu/assessment/assessmentpractices/referencematerials/documents/Blooms%20Taxonomy%20Action%20Verbs.pdf
http://www.clemson.edu/assessment/assessmentpractices/referencematerials/documents/Blooms%20Taxonomy%20Action%20Verbs.pdf

One Year Anniversary and a Social Worker

On Thursday, October 2, 2014, The North Philadelphia Neighborhood Libraries had their one year anniversary as a cluster meeting.  There were significant differences between this meeting and the one we had one year ago.

Most significant, are the interactions between all of the staff.  It is friendly, loud and full of camaraderie.  A year ago, most of the staff were suspicious of the whole idea of being in a cluster.  Now that they know the reality of it, and have attended a year's worth of meetings, most are unafraid of offering opinions and more importantly, ideas.  We are operating in a try-hard-to-say-yes to every idea that come forward.

Another difference is that now the hosting library plans most of the agenda of each meeting.  I have become an agenda item, rather than the driver of the entire meeting.  At this particular meeting, I handed out a quiz similar to this:  http://www.puzzledepot.com/trivia/trivia01.shtml  First I had everyone work on it alone, then with their friends, then mixed the room so they were working with people they did not know as well.  We discussed how it is sometimes better to go outside of your comfort zone in order to get the answers you need.

The meeting was held at Ramonita deRodriguez Library, and at the librarian's request, Charles Pitts, the Social Worker now stationed at Central Library, came to the meeting.  Charles, and another social worker, Michael Raab, are on loan to the Free Library from Philadelphia's Department of Behavioral Health.  Charles relayed a little of what it is they are doing at the library, and their plans to propose suggestions for models of cooperation between the two departments in the future.

Charles was then met with a tsunami of worries and concerns about the types of social issues library staff are forced to confront every day.  He listened carefully and empathized.  Occasionally, when it was possible offered advice.  Mostly, people were able to vent some of the pent up frustrations they have been feeling about this aspect of the work day.

Our plan is to try to invite Charles or Michael to our Cluster Meetings every other month, or so, and to have one targeted topic to address at that time.

Social Work in the Libraries

The following was written by Ann Dougherty, Childrens' Librarian, at Kensington Neighborhood Library.

Lauren Carrasquillo, our work/study social work intern, has made a big impact on our library community in the few short weeks she has been working with us at Kensington. Lauren, who is currently studying Social Work at Temple University, has been able to help several of our patrons deal with problems in their lives that threaten to overwhelm them. Her skill sets from Temple University have allowed her to successfully serve those seeking better housing, those who are hunting for jobs, and veterans.   Lauren works at the Kensington branch every Tuesday and Thursday from 4:00 PM to 5:45 PM. She holds court in the computer lab, where she meets with patrons in half hour increments. Lauren has only been on the job for two weeks, and in that short time span she has helped a single mother search for housing for herself and her child, helped a grandmother who had custody of her grandson search for a better living arrangement, and helped a veteran with job-hunting strategies. Marcela, the branch manager, and I see Lauren’s role as a logical extension of our mandate to provide timely community information and referral services to our patrons.

Several librarians in our cluster feel it would be helpful to have a social worker or a social work intern rotate among the North Philadelphia cluster libraries to help patrons connect with services in the community, such as SNAP, housing, resume writing, obtaining warm clothing and services for veterans.

“When you are growing up there are two institutional places that affect you most powerfully: the church, which belongs to God, and the public library, which belongs to you.”—Keith Richards

Planning for the next year

For a variety of reasons, those of us involved in the North Philadelphia Neighborhood Libraries Cluster have been continuing on in our work without too much thought to re-examining what it is we are doing.  It feels right to me to do that work now.  We are finishing our first full year of operating in this new way at the end of September.  Should we continue on doing the same?  Should some things be tweaked, changed, added, or thrown out completely?

Two very specific, but unrelated, events happened in the last week that were the catalyst to this.  One, I was given the metric by which the success of the cluster would be measured.  Two, I attended a very helpful Project Planning seminar that provided an excellent tool for future planning.

With this in mind, I created a SurveyMonkey and sent it to all of the cluster staff, with the promise of a drawing for a prize for thoughtful answers.  (I'm a firm believer in incentives.)  I will use the responses from the staff to work with the library managers, and others in the cluster to create a plan of work for the next year.

I then thought it would be interesting to get input from those people who are outside of the cluster, but, apparently, have been following this blog.  The link below will take you to a copy of the same survey the cluster staff are being encouraged to complete.  Some of it may not be relevant to an "outsider." But, I am still interested to see what you have to say.

Thank you for your interest, and your input.

https://www.surveymonkey.com/s/NPNLblog  (Please do not respond to this link if you are a NPNL cluster staff member.  Staff members should use the link in the email I sent.)

Marion and the North Philadelphia Neighborhood Libraries Cluster

Sharing Programs

One of our early goals in the cluster branches was to do skill sharing, and have librarians, and other staff take their talents on the road.  The following was written by Marcela Franco, from Kensington Library about her experience of doing program at another library and the unexpected added benefits.


"After Marion asked us to take one of our successful programs to other branches, I volunteered to do a series of three classes in beginner Spanish at another branch. Christina from Widener invited me to do the series at Widener, and offered to do a Career Services Workshops at Kensington in August 2014.

My friend Hilda Bravo and I taught the classes on three Tuesday mornings in July. We had just a few students, but they were motivated and bright! Topics included greetings, numbers, colors and the verbs ser and estar.

The classes were fun, as I expected. We also got the opportunity to use a smart board for the first time, which really enhanced the experience for the teachers as well as the students. Another benefit was that I became more familiar with the Widener Branch and the staff.  In fact, it started to feel like my home away from home. When Prather, the branch manager, asked for staffing help at a branch head meeting, I gladly offered to go. On the day I filled in, I had another good day at Widener. The staff was friendly, the patrons were exceptionally polite, and I got to know Prather much better.


All in all, I enjoyed the experience and got a lot out of it. I look forward to Christina's program at Kensington Library later this month."

The Cluster in the community

This post is written and submitted by Judi Moore, Manager at McPherson Square Library. 

At one of the first cluster library managers meetings we set about to determine what our goals should be for this grand cluster experiment.  We quickly determined that one of the most important things to all of us was community involvement.  With that in mind, we decided to reach out to other community groups by hosting a series of meetings.  They were invited to have lunch with us.  At the first lunch/meeting we filled the meeting room at Cecil B. Moore library.  Our goal had been to learn what the community wanted from us and how the community could support us.  However, it turned out that the impact of the gathering was broader than we’d expected.  Not only did the participants focus on their relationship with the cluster libraries, but they also began brainstorming on what they could do with one another.  After the meeting I saw people talking excitedly.  I overheard, “I didn’t know you did that!” and “I could help you with that.”  There was a real buzz in the room.

 Our second community meeting was at the Rodriguez library.  For this meeting we broke into small groups to brainstorm.  In my group a SEPTA transit police officer was interested in what he could do to help the Kensington and McPherson libraries, since we are along the El corridor.  He has since been in contact with me, and has sent some of his officers in to sign our log book.  I had no idea the transit police would be interested in problems we have here in McPherson Square Park.  Another man in our small group was a community artist.  He was interested in more art programs in libraries.  He was amazed and delighted to learn about the Maker programs going on at McPherson and Kensington libraries.  Marcela told him about the 3D printer project at Kensington, and I talked about the etextiles and our trashbag fashion show.  At the beginning of our meeting he was clearly disgruntled and on a mission to demand more arts programming.  By the end  of our breakout session his negative attitude had thoroughly turned around to great enthusiasm. 

We’re planning another cluster community meeting soon, and I’m looking forward to meeting more people and learning about what they are doing in the community, and how we can work together.

Book It! Fun Run - the First North Philadelphia Neighborhood Libraries Fund Raiser

A few months ago, the idea was presented to me to  have a 5k run to raise grassroots money for the branches of the cluster.  It sounded like a good idea, so I gave the go ahead to start planning.  Permits were obtained, and the way was cleared with all of the appropriate Free Library departments.  The event occurred on June 7, 2014.  It was actually 6k.  We started behind Widener Library at 28th and Lehigh, ran/walked on the sidewalks to 6th and Lehigh.  Then, we crossed over and ran the steps of Lillian Marrero Library Rocky Style and then back up Lehigh Avenue to Widener branch again, where the after-party was taking place.

The weather was perfect for a June day in Philadelphia.  The planners hoped for 50 runners (yes that is small).  Approximately 85 people actually showed up to run.  Preliminary accounting says about $2,000 was raised in registration fees and donations.  The funds will be used for some of the extra supplies that are not covered by city and state funds.  That is a huge benefit for all six of the branches.

Below are some photos from the day.