Monday, March 31, 2014

Computer access in the North Philadelphia Neighborhood Libraries.

This is another post written by Rebekah Ray from Lillian Marrero Library.  Rebekah worked with a group of LA's and Librarians from the cluster libraries to come up with these guidelines.  The goal is to have consistent standards across all six libraries.  The staff at LMB and KEN labs will set their own less restrictive guidelines for use. Please remember that these guidelines are what we have determined are best for our communities. Your community may have different needs.

The computers at our libraries are heavily used, and recognized as a valuable community asset.  Our staff is sometimes stressed by the need to provide maximum fair access to the computers.  In the interest of offering the best possible customer service to the people who use all of our libraries, the staff of the Free Library/ North Philadelphia Neighborhood Libraries have come up with the following plan:

“Computer access plan”:
All people desiring use of the Public Access Computers will have either a Free Library Card OR Out of state picture ID.
Clear instructions for using the PC RES station will be posted, and individual instruction also offered by any staff so that customers can access PC RES independently.  It would be useful to have standard instructions for PC RES signup and also for printing.
All Philadelphia/Pennsylvania residents are entitled to a FLP library card.  If a previous lost card has outstanding bills on it, the customer will apply for a new card with ID, and that card will be blocked, so it is for computer use only.  If the customer has ID that is inadequate per AG, including children, a blocked card will be created.   A note indicating the customer has a replacement card, or card created with limited id will be placed in the record.  After one replacement card, a standard replacement fee of $1. will be charged and indicated in the notes.   Children, teens, and some adults will be offered the option of keeping their cards on file at the circulation desk.  We want to encourage all customers to use and value their library cards: “Don’t leave home without it”.

Out of state visitors will present their photo id to any staff with access to PCRES.  The staff member will enter the last name and as much of first name as possible.  

1 comment:

  1. The North Cluster has forayed into uncharted territory and produced valuable ideas while finding nuggets of pure gold! Congratulations to all.